Refund policy

Last Updated: August 14, 2026

We want you to love your order from The Squishy Hut! We recommend reviewing your order carefully before placing it, as all orders are subject to the policies below.

Order Cancellations

Orders may be canceled within 24 hours of placing the order, as long as the order has not already been prepared for shipment.

If a cancellation is requested after 24 hours and the order has already been prepared or scheduled for shipment, the order may no longer be eligible for cancellation.

Once an order has been shipped, it cannot be canceled or refunded.

Returns & Exchanges

Due to the nature of our products, returns and exchanges are only accepted in certain situations.

If you believe you received an incorrect, damaged, or defective item, please contact us within 24 hours of delivery.

For an item to qualify for a return or exchange, it must be unused and in its original condition and packaging.

A complete unboxing video is required for damage, missing items, or incorrect items. Without an unboxing video, we may be unable to approve a return, exchange, or refund.

To request a return or exchange, contact us at Thesquishyhut@gmail.com before sending anything back. Do not ship an item back without receiving approval and return instructions from us first.

Customers are responsible for return shipping costs unless the issue was caused by an error on our part.

Refunds

Please review your order carefully before completing your purchase.

Once an order has been shipped, we do not offer cancellations or refunds. If you need to cancel your order, you must contact us within 24 hours of placing your order, and the order must not have already been prepared for shipment.

Refunds may only be considered for orders that have not yet shipped or in situations where there is an issue with the order, such as receiving the wrong item or receiving an item that arrived damaged.

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery at Thesquishyhut@gmail.com. A complete unboxing video and clear photos of the item and packaging are required for us to review the issue.

If your refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

Please inspect your package as soon as it arrives.

If your order arrives damaged or you receive an incorrect item, please contact us within 24 hours of delivery.

A continuous unboxing video from the unopened package through the discovery of the issue is required as proof. Please also provide clear photos of the product and packaging when contacting us.

Damage that occurs after the item has been delivered or damage caused by misuse, improper handling, or normal wear will not qualify for a refund or exchange.

If the issue is confirmed to be our responsibility, we will work with you to determine the appropriate solution.

Product Variations

Because our products may come from different production batches, minor differences in texture, appearance, color, or other characteristics may occur.

These natural variations do not necessarily indicate that a product is defective and may not qualify for a refund or exchange.

Free Gifts

If your order includes a free gift, the specific gift is selected by The Squishy Hut Team and cannot be chosen or exchanged for another item.

Late or Missing Refunds

If your refund has been approved but you have not received it, first check your original payment account.

Refunds can take additional time to appear depending on your bank or payment provider. If you still have not received your refund after allowing sufficient processing time, please contact us at Thesquishyhut@gmail.com.